2 – 4 April 2019
Hong Kong

Pre-conference programme

Tuesday, 2 April 2019
Venue: AsiaWorld-Expo

09:00-13:00 Digitization of Human Resources: Challenges and opportunities (Room 201A)

In many airports HR is becoming the central unit that coordinates and orchestrates digital transformation. This provides HR professionals with challenges that aren’t only limited to talent acquisition and management. HR leaders are heavily involved in organizational tasks, together with a strategic approach to the employee experience span from information architecture to employee well-being.

09:00-10:00 Current trends in airport HR

Moderator: Kevin Caron, Director, Capacity Building Programmes, ACI World


  • Rosa Beckett, Chief Administrative Officer, Jacksonville Aviation Authority, 2019-2020 Chair, ACI-NA Human Resources Committee
  • Pieter du Plessis, Group Executive Human Resources at Airports Company South Africa and Chair, ACI Africa Human Resources Working Group
  • Georgia Stergiopoulou, Human Resources Director at Athens International Airport S.A., Chair ACI EUROPE Leadership and Human Resources Forum
  • Justina Tan, Managing Director, People, Changi Airport Group, and Chair, ACI Asia-Pacific HR Committee

10:00-10:30 Using IT to develop and measure competencies
Regardless of the organization size, HR leaders today have a strategic role and responsibility to ensure their organizations are aware of the human side of a crisis and plan ahead to help minimize its effects. To be most effective, HR leaders work collaboratively with top-down commitment to develop enterprise-wide solutions. Learn how HR professionals have been involved in recent crisis events at their respective organizations and ensuring business continuity.


  • Ali Al Eisri, Learning & Development Senior Manager, Oman Airports

10:30-11:00 Digitization and the recruitment of new professionals
Airports need to ensure they are prepared for the challenges ahead. Digitalization is changing the way we select airport professionals and open a whole new world of possibilities for success.


  • Gale LaRoche, Senior Vice President/Chief Human Resources Officer, ADK Consulting & Executive Search

11:00-11:30 Coffee break (Room 201C)

11:30-12:15 Group exercise Human Resources: Adapt or die!


  • Danielle Michel, Director, Membership Services & Events, ACI EUROPE

12:15-12:30 Closing remarks


  • Justina Tan, Managing Director, People, Changi Airport Group, and Chair, ACI Asia-Pacific HR Committee

09:00-11:00 Slot workshop (Room 201B)

As of October 2018, 201 Level 3 or slot coordinated airports were listed and 122 Level 2 airports (the lesser congested, schedule-managed airports with some peak congestion). According to International Air Transport Association (IATA) forecasts, there could be 100 more co-ordinated airports in the next 10 years by 2030. As we know, airport congestion leads to delays and a deterioration of the quality of the passenger experience. It can also reduce competition since it is difficult for new carriers to enter an already-full airport. This gives increased market power to incumbent airlines and potentially means higher fares for passengers. This pre-conference workshop will provide background information on the existing IATA worldwide slot guidelines (WSG) and will explore mechanisms by which the implementation of slot allocation processes and rules can optimize the use of airport capacity.


Overview of current IATA Worldwide Slot Guidelines                          

  • Philippe Villard, Head, Policy and Economics, ACI World

Promoting efficiency in the slot allocation process: the airport perspective

  • The WSG: The Strategic Review and the remaining challenges:
    • Gunter Heinrich, Head, Airport Slot Management, Frankfurt Airport
  • The way forward: Re-think the role of airport operators and the allocation methods:
    • Conan Kang, Manager, Airport Slot Allocation, ACI World

Slot allocation: Illustration from Singapore Changi Airport

  • Donald Tan, Vice President, Airline Development, Changi Airport Group

Technology: At the service of airports                

  • Reina Komori, Application Specialist, Prolog Development Center Asia Pacific

11:00–11:30 Coffee break (Room 201C)

11:30-13:30 The economics of airports – Mastering the crystal ball with robust data and indicators (Room 201B)

Airports are complex businesses that operate in unique and evolving physical, financial and regulatory environments. An understanding of market segments based on the evolving tastes and preferences of passengers is also a vital component in capitalizing on the return to customer experience. This session will provide a data-driven summary of the main economic characteristics of the airport industry drawing on ACI’s World Airport Traffic Forecasts, the comprehensive battery of Airport Key Performance Indicators and the latest cutting-edge research from the Airport Service Quality (ASQ) programme.

In addition to the latest trends and forecasts in air transport demand across the world’s airports, aeronautical and non-aeronautical revenues will be explored over time. Various financial indicators will be presented that paint a picture of an airport’s bottom line. Finally, in depth research of the drivers of customer experience will be explored to derive strategic insights aimed at enhancing financial performance and a customer-centric approach to the airport business.

Moderator: Pierre Daems, CEO, Aube Conseil


  • Dimitri Coll, Director, ASQ, ACI World
  • Patrick Lucas, Head, Airport Business Analytics, ACI World

11:00-11:30 Coffee break (Room 201C)

13:00-14:00 Lunch (Room 201C)

14:00-16:30 Environment forum: Resilience, climate change adaptation, and combatting wildlife trafficking (Room 201A)

14:00-15:00 Assessing airports risks and working to become more resilient
It is undisputable that airports’ infrastructure and operations are not immune to climate change impacts: increase in temperatures have grounded aircraft while more adverse weather events, such as lightening, cyclones, typhons and hurricanes have damaged several airports around the globe and disrupted their operations and business continuity. They can also cause air traffic delays and affect slot management at airports. Moreover, apart from physical damage, there are other financial risks related to climate change for airport operators. Preparedness is key and is cheaper than recovery. This session will focus on adaptation planning, including financial risk-assessments and working with stakeholders to mitigate different associated risks to become more resilient.

Moderator: Wendy Weir, Environment and Sustainability Manager, Brisbane Airport Corporation

  • Rachel Burbidge, Senior Environnent Officer, EUROCONTROL
  • Chrystelle Damar, Associate Environment Officer, Air Transport Bureau, Environment, ICAO
  • Adam Davis, Technical Director, Sustainability & Resilience, AECOM
  • Sebastien Lacoin, Technical General Manager, Kansai Airports
  • Caroline Sapriel, Managing Partner, CS&A International

15:00-15:05 Launch: Airport Business Continuity Handbook and Guidance on Combatting Human Trafficking

15:05-15:30 Coffee break (Room 201C)

15:30-16:30 Identifying opportunities for airport operators to develop a framework of action against wildlife trafficking
Wildlife trafficking is one of the most lucrative international organized crimes with an estimated worth of about US$20 billion (ranked top 4 international organized crime after human trafficking). Traffickers have been abusing the fast mobility of the aviation network system to conduct their crimes. ACI has been working to identify opportunities to combat wildlife trafficking and support airports in this endeavour. Devising collaborative ways to share intelligence, facilitate progress, and bring positive long-term behavioral change for both industry stakeholders and passengers are amongst the highest priorities identified. This session will provide a detailed overview of these issues and present solutions to combat this practice.

Moderator: Juliana Scavuzzi, Senior Manager, Environment, ACI World

  • Claire Beastall, Training and Capacity Building Coordinator, TRAFFIC
  • Rosanne Blijleven, Strategic Advisor Corporate Responsibility, Royal Schiphol Group
  • Naomi Gitau, Ag. Environment Manager, Kenya Airports Authority
  • Nathalie Herbelles, Head, Security & Facilitation, ACI World
  • Mike Kilburn, Assistant General Manager, Sustainability, Hong Kong Airport

14:00-16:30 Cargo forum in partnership with TIACA (Room 201B)

14:00 – 15:00 How to Create World Class Air Cargo Handling at an Airport
Providing key infrastructure to the industry, airports are the most important centers of air cargo activities. This session will discuss what is needed to create a world class cargo handling infrastructure, but also how quality programs as Cargo Service Quality (CSQ) can contribute to an improved and transparent handling setup

Moderator: Steven Polmans, Head of Cargo & Logistics, Brussels Airport Company and Vice Chairman, TIACA

  • Jenny Lam, Chief Executive Officer, Cathay Pacific Services Limited
  • Wilson Kwong, Chief Executive Officer, Hong Kong Air Cargo Terminals Limited
  • Alaina Shum, General Manager, Aviation Logistics, Airport Authority of Hong Kong
  • Steven Verhasselt, Vice President Commercial, Liege Airport

15:00 – 15:30 Coffee break (Room 201C)

15:30 – 16:30 Embracing Digitization in Air Cargo Activities  
Recent booming of e-commerce, community collaboration and new technologies are transforming the air cargo industry fast. This session will explore some of the opportunities and challenges digitalization may bring and how airports can take advantage of them. 

Moderator: Amar More, Director and CEO, Kale Logistics Solutions Private Ltd. and Board Director, TIACA

  • Ryan Chen, General Manager, Earth Network – Construction Project Center International Department, Cainiao
  • Denny Fikri, President, Angkasa Pura Kargo
  • Ramesh Mamidala, Chief Executive Officer, Celebi Delhi Cargo Terminal Management India Pvt Ltd
  • Sara Van Gelder, Cargo Business Development Manager, Brussels Airport Company

Programme (including topics, speakers, tours, etc.) is subject to further amendments without prior notice.