Tuesday, 2 April 2019
In many airports HR is becoming the central unit that coordinates and orchestrates digital transformation. This provides HR professionals with challenges that aren’t only limited to talent acquisition and management. HR leaders are heavily involved in organizational tasks, together with a strategic approach to the employee experience span from information architecture to employee well-being.
09:00-10:00 Current trends in airport HR
Moderator: Kevin Caron, Director, Capacity Building Programmes, ACI World
10:00-10:30 Using IT to develop and measure competencies
Regardless of the organization size, HR leaders today have a strategic role and responsibility to ensure their organizations are aware of the human side of a crisis and plan ahead to help minimize its effects. To be most effective, HR leaders work collaboratively with top-down commitment to develop enterprise-wide solutions. Learn how HR professionals have been involved in recent crisis events at their respective organizations and ensuring business continuity.
10:30-11:00 Digitization and the recruitment of new professionals
Airports need to ensure they are prepared for the challenges ahead. Digitalization is changing the way we select airport professionals and open a whole new world of possibilities for success.
11:00-11:30 Coffee break
11:30-12:00 Developing the next generation of airport professionals – Case study
12:00-12:45 Group exercise Human Resources: Adapt or die!
12:45-13:00 Closing remarks
As of October 2018, 201 Level 3 or slot coordinated airports were listed and 122 Level 2 airports (the lesser congested, schedule-managed airports with some peak congestion). According to International Air Transport Association (IATA) forecasts, there could be 100 more co-ordinated airports in the next 10 years by 2030. As we know, airport congestion leads to delays and a deterioration of the quality of the passenger experience. It can also reduce competition since it is difficult for new carriers to enter an already-full airport. This gives increased market power to incumbent airlines and potentially means higher fares for passengers. This pre-conference workshop will provide background information on the existing IATA worldwide slot guidelines (WSG) and will explore mechanisms by which the implementation of slot allocation processes and rules can optimize the use of airport capacity.
Overview of current IATA Worldwide Slot Guidelines
Promoting efficiency in the slot allocation process: the airport perspective
Slot allocation: Illustration from Singapore Changi Airport
Technology: At the service of airports
11:00–11:30 Coffee break
Airports are complex businesses that operate in unique and evolving physical, financial and regulatory environments. An understanding of market segments based on the evolving tastes and preferences of passengers is also a vital component in capitalizing on the return to customer experience. This session will provide a data-driven summary of the main economic characteristics of the airport industry drawing on ACI’s World Airport Traffic Forecasts, the comprehensive battery of Airport Key Performance Indicators and the latest cutting-edge research from the Airport Service Quality (ASQ) programme.
In addition to the latest trends and forecasts in air transport demand across the world’s airports, aeronautical and non-aeronautical revenues will be explored over time. Various financial indicators will be presented that paint a picture of an airport’s bottom line. Finally, in depth research of the drivers of customer experience will be explored to derive strategic insights aimed at enhancing financial performance and a customer-centric approach to the airport business.
14:00-15:00 Assessing airports risks and working to become more resilient
It is undisputable that airports’ infrastructure and operations are not immune to climate change impacts: increase in temperatures have grounded aircraft while more adverse weather events, such as lightening, cyclones, typhons and hurricanes have damaged several airports around the globe and disrupted their operations and business continuity. They can also cause air traffic delays and affect slot management at airports. Moreover, apart from physical damage, there are other financial risks related to climate change for airport operators. Preparedness is key and is cheaper than recovery. This session will focus on adaptation planning, including financial risk-assessments and working with stakeholders to mitigate different associated risks to become more resilient.
15:00-15:30 Coffee break
15:30-16:30 Identifying opportunities for airport operators to develop a framework of action against wildlife trafficking
Wildlife trafficking is one of the most lucrative international organized crimes with an estimated worth of about US$20 billion (ranked top 4 international organized crime after human trafficking). Traffickers have been abusing the fast mobility of the aviation network system to conduct their crimes. ACI has been working to identify opportunities to combat wildlife trafficking and support airports in this endeavour. Devising collaborative ways to share intelligence, facilitate progress, and bring positive long-term behavioral change for both industry stakeholders and passengers are amongst the highest priorities identified. This session will provide a detailed overview of these issues and present solutions to combat this practice.
14:00 – 15:00 How to Create World Class Air Cargo Handling at an Airport
Providing key infrastructure to the industry, airports are the most important centers of air cargo activities. This session will discuss what is needed to create a world class cargo handling infrastructure, but also how quality programs as Cargo Service Quality (CSQ) can contribute to an improved and transparent handling setup
15:00 – 15:30 Coffee break
15:30 – 16:30 Embracing Digitization in Air Cargo Activities
Recent booming of e-commerce, community collaboration and new technologies are transforming the air cargo industry fast. This session will explore some of the opportunities and challenges digitalization may bring and how airports can take advantage of them.
Programme (including topics, speakers, tours, etc.) is subject to further amendments without prior notice.