Ellis, Karen

Chief Customer Experience Officer, San Antonio International Airport

Ellis, Karen

Chief Customer Experience Officer, San Antonio International Airport

Biography

Karen W. Ellis serves as the Chief Customer Experience Officer for the San Antonio International Airport System which comprises the San Antonio International Airport and Stinson Municipal Airport. Karen has almost 20 years of leadership and customer service experience in the Aviation industry by serving with the following airports; the Houston Airport System, Hartsfield-Jackson Atlanta International Airport and now with SAT.

Karen holds a Master of Science Degree in Human Resources Management from Troy State University and a Bachelor of Science Degree from Jacksonville State University. In conjunction with her educational background, Karen is a Certified Customer Care Manager by the Customer Service Institute and a certified Customer Service Manager by the Customer Service Institute of America. Through Toastmaster’s International, Karen has achieved the status of Competent Toastmaster, Advanced Toastmaster Bronze and Competent Leader with Toastmasters International and served as President of the International Customer Service Association – Georgia Chapter. She currently serves as the Co-Chair of the Customer Service Working Group for Airport Council International and is the immediate past Chair of the Training Committee for the American Association of Airport Executives.